Earlier this week, Twitch streamer and gamer Joshua Khane went viral with a post calling out Microsoft for deleting his account and OneDrive. Khane noted that Microsoft acknowledged that the account had been compromised, but it declined to help him recover “25 f***ing years of data, thousands of Euros [spent] on games” and his “son’s baby pictures.” Now, after a massive outcry, Xbox Support has changed course and reached out to Khane to help him regain access to his account.
In a message posted on X, a Microsoft representative apologized to Khane and stated that its team has “been working to restore access to your purchases and reached out with the next steps.”
We’re sorry this happened, it’s not the experience we want anyone to have when their account is compromised. We have been working to restore access to your purchases and reached out with the next steps. Please check your voicemail or inbox.
— XBOX Support (@XBOXSupport) July 15, 2026
While Khane acknowledged the reply, other users have come forward to state that they’ve received the same form statement from Microsoft in the past. And unlike Khane, the company apparently didn’t respond to their requests about restoring their accounts.
Fix my account too then, it's not fair to only fix people's if they can cause backlash to get the same issues fixed as mine
— ThatHyperZack (@ThatHyperZack) July 15, 2026
@XBOXSupport So, am i also getting contacted to get my account back or are yall just doing his Account because his Tweet went viral? pic.twitter.com/Q2EatGTq6c
— Helpi (@Helpma2) July 15, 2026
This literally is the response you give everyone. It’s not like this is a one off. This is the experience support gives to everyone pic.twitter.com/v7JWEhMzpG
— DPAddict 🇵🇸🇪🇬 (@DeadpoolCentral) July 15, 2026
So because he is known on x and has a following you help him get his account back. But when i emailed and proved that i was the owner of my account you denied. Unfair
— Obaid Ghubash (@Obaid_Ghubash) July 15, 2026
Do better, and do better not JUST for famous people. This policy is absurd and you're rightly taking a PR bath for it.
— Chris Cieslik (@AsmadiGames) July 15, 2026
Microsoft was already suffering a public relations beating this month after another round of mass layoffs in the gaming division that affected 1,600 workers, with more to follow. The planned cuts will affect roughly 20% of Microsoft’s Xbox workforce. Two of Microsoft’s studios, Double Fine and Compulsion Games, are going independent as a result of the cutbacks. Ninja Theory and Undead Labs are being sold to new buyers, while the fate of Arkane remains up in the air.
Senator Bernie Sanders slammed Microsoft for the layoffs in the wake of the company posting $100 billion in profit in 2025. He also called the company out for its plans to hike the price of Xbox consoles again later this summer.
